Hagan Customer Service Hours:
Monday-Friday: 7:00 am – 6:00 pm (Mountain)
When returning a product, please include the original packaging. Take care to pack the product correctly to avoid damage during transit. We recommend returning the product using a tracked delivery service. Upon receiving the product we will issue a full refund within 14 days. Refunds will be issued using the same means of payment as the original order.
Hagan Dealer Warranty Process:
Warranty claims are to be made through the Authorized Hagan Dealer where purchased. Warranty is only valid with proof of purchase from an Authorized Hagan Dealer. Hand written receipts will not be accepted. The Hagan warranty program does not cover any defects due to improper fit. Alteration of Hagan products will void warranty. Please ensure that your garments are washed prior to submitting for warranties. Soiled garments will be returned unprocessed or may delay the process with an additional surcharge. If you have any questions about our warranty, please feel free to email our warranty team at firstname.lastname@example.org for further assistance.
Hagan Ski Mountaineering Warranty Process:
We’re always ready to assist with any questions you have regarding warranty and your Hagan gear purchased direct through our website. To do so efficiently, please e-mail us directly at email@example.com with as much information as possible describing the damage and the cause, including photos of the damaged area, the entire product and the product serial number.
Ski/Binding/Boot/Pole/Hardgoods Warranty Policy:
All Hagan skis and ski poles are warrantied for two years from the date of purchase against manufacturer defects. The warranty applies only to Hagan products purchased from Authorized Hagan Dealers and is valid for the original purchaser only. Alteration of Hagan products will void warranty. Warranty claims are to be made through the Authorized Hagan dealer where purchased. All products returned to Hagan for warranty inspection must receive prior return authorization, in the form of a Return Authorization Number (RA #) issued by Hagan's warranty department to the Authorized Hagan Retailer that is returning the ski. Ship products freight prepaid and insured. Hagan assumes no responsibility for products during shipment from the customer to our Warranty Department. Shipping charges are not refundable. Hagan Skis, Inc.’s only responsibility shall be limited to repair or replacement of the defective product. Hagan Skis, Inc. will not be responsible for any costs, losses or damages incurred as a result of loss or use of product. If product is received without return authorization or if product is deemed un-warrantable, cost of shipping to return product to customer will be the responsibility of the customer. This warranty is subject to the following limitations in addition to any imposed by virtue of applicable law.
Tips For Shipping Skis